



Free standard shipping on orders over $40
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
"A Weatherproof Doormat, you say?!"
Yes! These beautiful mats have been specially designed to withstand the elements
Promote your business with our weatherproof, personalized doormat. Ideal for realtors, this customized welcome mat features your logo, creating a professional and memorable impression. Showcase your brand with pride using our custom rug, a perfect gift for real estate professionals.
✔ Washable: Simply wipe clean or hose down to restore
✔ Heavy-Duty woven polyester fibres, replicates a linen look
✔ UV-Resistant Colours: Ink designed to withstand the elements
✔ All-Season Style: Whatever the weather, your mat will stand the test of time
✔ Made to Order: Consciously made upon order to reduce waste
WHY CUSTOMAT?
♥ All Our Mats Feature a Vibrant & Long Lasting UV Ink Printed Finish
♥ 100% Satisfaction Guarantee, we have lots of happy customers :c)
SHIPPING HIGHLIGHTS
♥ Fast & FREE Shipping over $35 for US Shoppers via USPS
♥ 2 Day Delivery To The UK
♥ Fast & Low Cost Shipping to Europe, Canada and Rest of World
♥ No Additional Taxes for Europe On Delivery - once tax is paid on Etsy at checkout, there is nothing more to pay
MATERIALS AND CRAFTSMANSHIP
✔ Size: 18x30"
✔ 10mm thick with a heavy duty non-slip backing
✔ Designs are printed onto the coir with specialist ink and cured with UV light to fix the design to the mat
DELIVERY INFORMATION
We offer fast, fully tracked worldwide shipping through a variety of couriers. All mats are made to order and require 1-3 days to be crafted before being dispatched from our UK or US workshops.
RUSH ORDERS
If you need your order quickly (last minute gift ideas anyone?), we offer an Express upgrade, which will ensure you mat leaves us in 2 working days. Shipping to the UK is next day with this service, and the US is 2-3 day via FedEx or UPS.
GIFT NOTES
If your order is a gift and you are sending direct to your recipient and would like to include a note, please include it in the specific note section during checkout. The gift note will then be printed and shipped with your order.
CARE
• Gently hoover or shake your mat to clean.
• Although you can use your doormat outside, please bear in mind that the design will last much longer if you use the mat indoors as being exposed to the elements makes decorative coir doormats wear out quicker.
• This mat has a PVC backing so if it gets very wet you will need to pick it up and drape it over something to allow the water to drain away.
WHOLESALE
We work with a number of organisations on a regular basis supplying large quantities of mats - we'd love to work with you on your project, please get in touch to discuss.
We love making custom artwork, so drop us a message if you have something you'd like to create.
Customat Products Are Crafted With Love And Backed Up By Our 100% Satisfaction Guarantee. If you don't love it.. we'll make it right.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Unfortunately we're not able to accept returns of personalised / customised products.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@customatdesigns.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@customatdesigns.com and send your item to: .
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping
To return your product, you should mail your product to:
Unit J2,
Oaktree Park,
Bristol Rd,
Edithmead,
Highbridge
TA9 4HA
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
They were patient going back and forth with me by email tweaking my design until it was just what I wanted. Then from approval to arrival at my doorstep was much quicker than expected considering they are across an ocean from me. As for durability, I've had mine only a few weeks, but so far so good. Have their site saved in my bookmarks for when friends ask where I got mine. Definitely recommend!
my customers were so thrilled with their doormat.. quality was good and came in just in time
I sent this to my sister as a house warming gift for their new home. She loves it!
I ordered one as a test and it was perfect! I will be ordering again!
A heavy duty door mat that looks just as I imagined and arrived in a timely manner.
The mat looks amazing and is really high quality! The team were really helpful in making a few changes to the design before printing too, thank you!
I’ve ordered plenty of doormats and they all have turn out beautiful!!! 10/10 customer service.
5 stars review from Lizz
Exactly what I pictured. Thank you
This was the fastest shipping I've ever seen. Wow. The mat is super high quality and looks so great on my doorstep. I love this so much!
Perfect for our front door
Estamos encantados con nuestra alfombrilla.
Second time I have ordered this mat. Love it!
Nice, thick mat for Halloween.
Gift for grandparents for Christmas, hopefully will withstand NI weather
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